Found Description
Key Responsibilities:
- Service Delivery Management - Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
- Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
- Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
- Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational heal...