[LPS] Service Delivery Manager - AWS

Lenovo

Singapore, Singapore, Singapore Full-time July 03, 2026

Found Description

Description and Requirements

Key Responsibilities:

Service Delivery & Operational Excellence

Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications).

Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews.

Maintain service continuity and incident response readiness, including after-hours escalation management.

Conduct post-incident reviews (PIRs), ensuring lessons learned and RCA findings translate into sustainable corrective actions.

Champion service improvement initiatives automation, observability dashboards, and event correlation tuning).

ITIL Governance, Risk & Compliance

Implement and govern all ITIL process pillars — Incident, Request, Problem, Change, Knowledge, and Asset Management.

Own the operational governance framework, including SOPs, es...

Submit your application for [LPS] Service Delivery Manager - AWS at Lenovo