Found Description
In this role, you will play a key role in acquiring, developing, and retaining our high-value customers by delivering personalised experiences that strengthen long-term loyalty and customer engagement. You will take ownership of a portfolio of VIP customers, building trusted relationships while creating tailored communication, bonus, and retention strategies that maximise customer lifetime value and support business growth.
Working closely with the Regional Loyalty Lead, CRM, Marketing, Country Managers, and other cross‑functional teams, you will use customer insights, data, and market knowledge to deliver exceptional customer experiences across your market. This role combines relationship management, strategic thinking, data‑driven decision‑making, and commercial awareness, giving you the opportunity to influence customer loyalty, optimise performance, and contribute to the continued growth of Coolbet's VIP and Loyalty program.
Core responsibilities
- <...