Lot Associate : Part Time - MARLBOROUGH

Lot Associate : Part Time - MARLBOROUGH at The Home Depot in Calgary, ABT2A 7S9

Job Description

Position Overview: The Lot Associate's primary responsibility is to load orders into customer vehicles and ensure the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities

• Follow Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Maintain a sufficient quantity of carts near the entrance of the store.
• When required, ask open‑ended questions about the customer’s projects to determine their needs and level of expertise.
• Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
• Plan the best method of loading and securing merchandi...