Loss Draft Representative (Tijuana)

Job Summary
The Loss Drafts Associate III is responsible for performing loss draft and property damage requirements, including processing documents, ordering and reviewing inspections, working loss draft queues, and evaluating exceptions.
This role supports borrowers and contractors by providing detailed information on how to progress a claim file, de‐escalate calls and process complaints, and handle disbursement of claim funds.
Key Responsibilities
Follows standard procedural guidelines for performing tasks
Responds to written and verbal customer requests and inquiries in a timely and professional manner
Validates documents pertaining to claim
Orders and reviews inspection results
Requests claim funds when applicable
Updates records and note system
Backs up as needed to meet client requirements and SLA's
Verifies claim check deposits
Processes draws/draw approvals and payee header requests for claims
Assists with cross training in...