Logistics Security Agent - Cargo Signal

Key Responsibilities:

• Work with the team to provide 24/7/365 coverage in a global Command Center.
• Shipment Alert Management
  • Monitor shipments flagged by the automated system as alerts/exceptions (e.g., delays, routing errors, missed pick-ups, theft/tampering, etc.)
  • Classify and prioritize alerts based on urgency and business impact.
  • Engage with internal stakeholders, shippers, destinations, and external transportation providers to work to endeavor it’s resolved by the responsible party.
• Tracking & Tracing
  • Proactively track shipments from origin to destination using the third-party platform.
  • Provide real-time status updates and escalation alerts for critical shipments.
  • Verify carrier compliance with SLAs (Service Level Agreements) using third-party platform data visualizations and dashboards.
• Transpose shipment information from documents, ...