Found Description
Job Summary
The Service Provider Operations Coordinator will be responsible for overseeing and optimizing the performance of third-party service providers across JD logistics and supply chain operations in Spain. This role focuses on ensuring efficient, cost-effective, and high-quality service delivery.
What you will do
- Develop and implement strategies for service provider selection, onboarding, and ongoing performance management.
- Negotiate and manage contracts, service level agreements (SLAs), and key performance indicators (KPIs) with service providers.
- Monitor and analyze service provider performance against established KPIs and SLAs, identifying areas for improvement and implementing corrective actions.
- Conduct regular performance reviews and business meetings with service providers to foster strong relationships and drive continuous improvement.
- Identify and res...
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