Loan Support Officer (AU Client - Remote)

Responsibilities

You will be responsible for supporting end-to-end loan processing for an Australian mortgage brokerage, ensuring all applications are handled accurately, efficiently, and in line with compliance requirements. This is a delivery-focused role, and responsibilities may extend beyond those listed below to ensure service standards, turnaround times, and client expectations are consistently met.

You will assist brokers throughout the loan lifecycle, including document collection, loan lodgement, and post-settlement activities, while providing administrative and client support. The role requires strong attention to detail, excellent customer service skills, and proficiency in relevant systems such as Broker Engine CRM, along with a solid understanding of Australian lending processes.

Other responsibilities include but are not limited to:

• Collect and review client documents to ensure completeness and accuracy for loan applications....