Found Description
About the Role
Technofocus is hiring LMS Support Engineers to manage inbound support across our suite of cloud-based learning and events platforms. You will be the first point of contact for learners, administrators, and general enquiries coming into our support inbox — resolving platform issues, handling certification queries, and routing non-support requests to the right team.
Key Responsibilities
- Receive, triage, and resolve inbound support tickets from learners and course administrators within defined SLA timelines.
- Perform course-level operations: activation, deactivation, re-enrolment, scheduling changes, and content visibility adjustments.
- Manage user accounts: creation, role assignment, password resets, and access provisioning/deprovisioning.
- Reset learner progress, re-issue completion certificates, and correct enrolment errors.
- Handle certification voucher queries — eligibility checks, ...