LM008: Sr Service Agent

RC LM008: Sr Service Agent (Open)

Full time

Av Palmas 102 Fracción “F”Colonia Rancho Alegre IIColonia Rancho Alegre II96558 Coatzacoalcos, VERMexico

Job Summary

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

Key Responsibilities

• Handle escalated or more complex issues.
• Coordinate team activities or those of agency contract staff.
• Support supervisor or manager activities.
• Support the design, review and implementation of processes and procedures.
• Perform over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.
• Assi...