Lm007: Service Agent Ii

Service Agent II
Full time
Camino a Nativitas Km 100 S/N Parque Industrial Vesta Colon ***** Querétaro, QUEMexico
Involves the completion of administrative tasks and coordination relating to the front‐line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.
While operational tasks may be part of these roles, the majority of time is spent on office‐based activities.
Lead or senior levels of these positions may:
Handle escalated or more complex issues.
Coordinate team activities or those of agency contract staff.
Support supervisor or manager activities.
Support the design, review and implementation of processes and procedure.
General duties
Assist customer by tracing packages, answering questions regarding FedEx products and services and providing over‐the‐counter service and over the phone service.
Types or otherwise prepares various operations repo...