Linux Technical Support Engineer (Based In Mexico)

Virtuozzo - one of the most perspective technology companies in the world.We are a private, profitable and rapidly growing global software company with a startup spirit.Virtuozzo delivers a virtual infrastructure platform that enables service providers and enterprises to leverage containers, virtual machines, and software-defined storage with backups, image management, and automation tools — all in a single solution.
**Responsibilities**:- Coordination, evaluation, sorting out and solving reported customer problems ensuring customer satisfaction- Performing analysis and evaluations of technical performance and reliability of products, systems and services- Maintenance of internal and external knowledgebase on company's products and troubleshooting procedures- Adhering to defined standards and measures for quality and customer satisfaction requirements and providing feedback according to SLAs**Requirements**:- Desire to grow as an IT professional with a focus on advanced/expert L...