Lifecycle & Loyalty Leader for Multi-Product Ownership

SupportFinity™ is seeking a Head of Base Management for Multi Product Ownership in Metro Manila. This role focuses on maximizing customer lifetime value and retention through effective lifecycle management strategies. Key responsibilities include developing CLM programs, driving customer loyalty initiatives, and analyzing data for growth opportunities.

The ideal candidate should possess at least 5 years of experience in base management or CRM roles, with a strong grasp of retention economics and the ability to lead cross-functional teams.