Licensing Support Associate

Licensing Support Associate

Role Overview

The Licensing Support Associate plays a key role in driving customer satisfaction, adoption, and retention of Schneider Electric’s cloud‑based data center monitoring solutions. You will support customers throughout their post‑sales journey—ensuring they realize value from ITE, addressing their operational needs, and guiding them toward long‑term success with Schneider Electric’s digital solutions.

Customer Engagement & Value Delivery

• Serve as the primary post‑sales point of contact for EcoStruxure IT Expert customers, ensuring smooth onboarding and deployment.
• Understand and document each customer’s business goals, KPIs, operational challenges, and criteria for success.
• Conduct product walkthroughs, best‑practice sessions, and periodic business reviews to ensure value realization and solution adoption.

Technical & Product Guidance

• Demonstrate key...