LEX Team Leader

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Duties and responsibilities:

Responsible for leading the assigned team

Responsible for hiring, training and performance management within their respective team

Support functional definition or redesign of LEX processes

Handles or coordinates non-routine or complex requests or issues Identifies opportunities for LEX governance, process, and/or systems improvements

Responsible for ensuring SLA/KPI are sustained and taking corrective actions if quality or service issues arise

Responsible for completing assigned tasks within SLA targets 

Develop expertise on LEX end to end processes within the team

Provides over...