Found Description
About the Role
We are seeking a highly skilled Level 3 (L3) Technical Support Engineer with deep expertise in network infrastructure and hospitality environments. This role serves as the highest level of escalation for complex network-related issues, including advanced troubleshooting, configuration, and optimization of wired and wireless systems.
The ideal candidate is a hands-on technical expert with strong experience in switching, routing, firewalls, and wireless networks, capable of working across multi-vendor environments and ensuring reliable, high-performance connectivity.
Key Responsibilities
Advanced Network Troubleshooting
- Diagnose and resolve complex issues related to network infrastructure, including LAN/WAN, Wi-Fi, and security systems
- Handle escalations involving VLANs, routing, switching, firewall rules, and network segmentation
- Troubleshoot performance issues, packet loss, latency, and c...
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