Found Description
Elevate customer experience as a Level 2 Customer Technical Support Specialist with TP-Link in Richmond Hill, ON. Provide expert technical support for ISP and SMB products, ensuring customer satisfaction.
This full-time role requires strong technical knowledge and a customer-oriented mindset. Candidates should possess a BSc degree in engineering and have over three years of relevant experience. Fluency in English and Mandarin, along with strong problem-solving skills, is essential for assisting ISP and SMB customers with their technical queries.
Key Responsibilities:
• Provide pre- and post-sales technical assistance to ISP and SMB customers
• Collaborate with sales to deliver technical expertise and support
• Diagnose and resolve technical issues via email or remote access
• Document customer interactions and prepare detailed reports
• Conduct product demonstrations to explain company offerings
Requirements:
• BSc degree in Electrical, Electronics, or Comput...
This full-time role requires strong technical knowledge and a customer-oriented mindset. Candidates should possess a BSc degree in engineering and have over three years of relevant experience. Fluency in English and Mandarin, along with strong problem-solving skills, is essential for assisting ISP and SMB customers with their technical queries.
Key Responsibilities:
• Provide pre- and post-sales technical assistance to ISP and SMB customers
• Collaborate with sales to deliver technical expertise and support
• Diagnose and resolve technical issues via email or remote access
• Document customer interactions and prepare detailed reports
• Conduct product demonstrations to explain company offerings
Requirements:
• BSc degree in Electrical, Electronics, or Comput...
Ready to Apply?
Submit your application for Level 2 Technical Support Specialist at TP-Link at TP-LINK CANADA INC.
Apply Now