Found Description
Elevate your career with March Networks as a Level 1 Technical Support Specialist in Ottawa. Provide exemplary support to customers in Latin America while mastering advanced technologies.
Join our growing team in Ottawa where you will deliver Level 1 Technical Support primarily for Latin American clients. Your communication skills and enthusiasm for technology will drive customer satisfaction while you manage requests via phone, chat, and email. Master our Digital Video Recorders and Video Management Software while working in a hybrid environment.
Key Responsibilities:
• Provide Level 1 Technical Support via phone, chat, and email
• Foster relationships with customers and sales engineers
• Maintain accurate records in Salesforce
• Perform remote diagnostics and on-site troubleshooting
• Create knowledge base articles to document solutions
Requirements:
• University degree in engineering or technology
• 1-2 years relevant work experience
• Fluent in Span...
Join our growing team in Ottawa where you will deliver Level 1 Technical Support primarily for Latin American clients. Your communication skills and enthusiasm for technology will drive customer satisfaction while you manage requests via phone, chat, and email. Master our Digital Video Recorders and Video Management Software while working in a hybrid environment.
Key Responsibilities:
• Provide Level 1 Technical Support via phone, chat, and email
• Foster relationships with customers and sales engineers
• Maintain accurate records in Salesforce
• Perform remote diagnostics and on-site troubleshooting
• Create knowledge base articles to document solutions
Requirements:
• University degree in engineering or technology
• 1-2 years relevant work experience
• Fluent in Span...