Level 1 Service Desk Analyst at WBM

Elevate your customer service career with WBM as a Level 1 Service Desk Analyst. Deliver exceptional technical support through multiple channels including phone, email, and chat.
As a member of WBM's Service Desk team, you will engage directly with clients and support their technical needs. This role encompasses the full lifecycle of incidents and service requests, ensuring timely resolution and high-quality service. You will perform triage and diagnostics to effectively assess and troubleshoot a range of issues on a fast-paced team focused on customer satisfaction.
Key Responsibilities:
• Provide level 1 technical support via phone, email, and chat
• Conduct high-level triage and diagnostics for incidents
• Collaborate with clients and technical teams for resolutions
• Manage service request lifecycle from detection to closure
• Maintain strong communication with clients throughout
Requirements:
• Proven customer service experience and problem-solving skills...