Level 1 IT Support Engineer — Customer-First Tech Help

NCR Voyix in Cebu City is seeking a Level 1 Support Engineer to be the first contact for customers in a high-volume service desk. You will own incidents from intake to resolution, perform basic troubleshooting across Windows and Linux platforms, and provide remote support by phone, email, and chat.

You will collaborate with Level 2/3 teams, document steps in the ITSM system, and contribute to knowledge base improvements while delivering customer-focused service aligned with contractual