Lending Service Operations Officer

About the role

If you enjoy being at the heart of how things get done and making a real difference for customers, this could be the one for you.

As a Lending Service Operations Officer, you’ll support customers through the life of their lending products - from post-settlement maintenance through to payouts, closures and discharges. A lot of this work sits behind some of our more complex lending across specialist, business and commercial portfolios, so you’ll play a key role in keeping things running smoothly for both customers and the teams who support them.

This role brings together customer service and operations, with a strong focus on reconciliations- including managing suspense accounts and processing requests end-to-end. You’ll be helping ensure everything is accurate, compliant and moving as it should, while also supporting bankers and stakeholders to deliver the right outcomes.

You’ll be part of Group Operations Service Delivery, in a team that...