Learning & Talent Central Services Specialist

**Summary**:
Manejar y coordinar todos los procesos, principios y directrices administrativos de P&O Services para un pequeño grupo de clientes
**About the Role**:
LI-Hybrid
**Key Responsibilities**:
- Perform and deliver high quality training activities in Novartis Learning Management System
- Ensure compliance to Novartis internal quality standards, relevant regulatory requirements and agreed resolution time
- Ensure the feedback provided based on the customer satisfaction survey outcome and quality audits on ticket handling and resolution provided are acted upon
- Ensure all time readiness for customer and internal audits and support customers during audits and inspections by providing requested training documents
- Attend to standard service requests, answer questions, resolve issues if possible, or assist in resolving problems alongside the next level of support and/or experts.
- Provide administrative support in implementing processes an...