Found Description
Purpose
Contributes to the overall success of the Learning Operations / Learning Solutions / GHR Operation globally, ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. All activities are conducted in compliance with governing regulations, internal policies, and procedures.
Accountabilities
- Champions a customer‑focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Serves as first point of contact between employees and various learning teams and business partners to solve employee cases received through ASKHR and keeps up to date on learning processes and policy to ensure cases are addressed accurately.
- Pulls case‑management reports, identifies trends to find root causes, and proposes approaches to management to minimize inquiries.
- Seeks opportunities to collaborate w...