Found Description
Customer Experience (CX) & Support: Contact center metrics, technical service desks, escalation management.
Location: Ortigas, Pasig City (Onsite)
Work Schedule: Monday to Friday | Morning Shift
Employment Type: Full-time
About The Role
The Learning & Development (L&D) Manager will lead the strategic design, localized deployment, and national implementation of end-to-end learning solutions. This role is crucial in building multi-functional employee capabilities, managing technical telecom certifications, supporting aggressive network expansions, and accelerating the leadership pipeline to sustain the company's digital transformation milestones.
Key Responsibilities
1. Strategic L&D Framework & Alignment
- Formulate, execute, and scale a nationwide L&D strategy that mirrors Company's hyper-growth business goals and customer-centric milestones.
- Partner closely with Executive Leadership and Departmen...
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