Found Description
Job Description
- Makes recommendations to the client for curriculum and training approach improvements.
- Work with operations to create value-added training sessions and materials to meet company and client expectations.
- Partner with Workforce Management, Operations Management, and Recruiting to design and execute staffing ramps during seasonal peak call times.
- Deliver training to management level audiences, including processes and systems, policies and procedures, behavioral coaching and mentoring, time management, and leadership development.
- Drive adherence to Operations Playbook standards.
- Create a disciplined training organization that mirrors operations and ensures all policies and procedures are correctly managed during new hire training.
- Be responsible for the department’s overall performance and for motivating the team to exceed department goals and objectives.
- Understand and comply with a...