Learning and Development Executive - (Pre-Opening) Waldorf Astoria Kuala Lumpur

Exceptional Hospitality Starts with You

The Learning & Development Executive coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, executes systems that promote growth and development, ensuring that all promises to stakeholders are delivered. He / she assists the Director of Learning & Development in creating an effective and efficient operation for the Learning & Development department.

Responsibilities

• Ensure training material, resources, and facilities are prepared and available for each training session.
• Conduct training sessions on topics such as new team member orientation, guest service, hospitality standards, and job-specific skills.
• Utilize different training methods and techniques to engage participants and facilitate learning effectively.
• Monitor and evaluate the effectiveness of trainin...