Learning and Development Director

Overview

The Director of Learning and Development aims to lead and oversee the planning, design, and implementation of strategic initiatives that foster a positive and productive work environment. Their mission is to enhance organizational efficiency and employee satisfaction by aligning internal structures, processes, and cultures with business objectives. This role is crucial in promoting continuous employee development, managing organizational change, and ensuring that the organization is adaptable and resilient in a dynamic and competitive environment.

Requirements

• Bilingual (English / Spanish)
• Master’s Degree (Highly desired)
• Previous experience working in the call center field
• Learning Theory and Practices L&D Program Management
• Learning Technologies
• Self‑Assessment of Training Needs
• L&D Budgeting
• Training and Development Regulations

Job Responsibilities & Functions <...