Leader, PI Customer Experience

About the role

We are looking for a Mandarin and/or Cantonese speaking Customer Experience Leader for Personal Insurance at New World Insurance.

Responsibilities

• Responsible for all day‑to‑day team management.
• Manage the Personal Insurance operations to achieve growth and profitability targets.
• Implement and monitor objectives concerning commission revenue, policy count, accounts receivable, and book quality and expenses.
• Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
• Work with other Personal Insurance Managers and the Regional Leader to maintain quality of services and sales.
• Collaboratively analyze and resolve quality, customer service, and sales problems to deliver on our Customer Value Proposition.
• Accountable for overall staffing and leadership of the team, motivating staff to participate in company objectives and keeping front‑line staff informed ...