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Leader, PI Customer Experience

Brokerlink Inc.

calgary, ab, Canada Full-time June 09, 2026

Found Description

About the Role

We have an opening for a Leader, PI Customer Experience, to join our team at our Aviation Road office in Calgary, AB on a Permanent Full Time Basis.

What You’ll Do

  • Build and lead a highly engaged team.
  • Drive growth and deliver second-to-none customer experience.
  • Work with your management team and peers to develop business strategies that deliver outperformance.
  • Implement and execute these plans by leveraging your team’s talents and skills and through regional collaboration.
  • Accountable for overall recruiting and staffing of your team.
  • Manage, coach, and develop your team, including conducting regular one‑on‑one meetings with direct reports and proactively managing succession plans.
  • Build and execute engagement action plans.
  • Motivate staff to participate in company objectives and continuously keep them informed of changes or new directions.
  • Ensure that quality of se...

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