Lead Workforce Manager – Global Contact Center

Transcom is hiring a Workforce Manager for its Pasig site. The ideal candidate will utilize strong knowledge of real-time workforce management, employee scheduling, and workload forecasting to lead a team of analysts in a dynamic contact center environment.

The position requires at least 5 years of relevant experience and focuses on achieving service level goals while fostering a strong, collaborative team culture. Successful candidates will enjoy numerous benefits including day 1 HMO and various allowances.