Found Description
We are looking for a skilled and experienced **Lead UX Designer**to join our team.
In this role, you will drive key design conversations, utilize Figma for fast prototyping, support user testing efforts, and establish a foundation for long-term implementation phases. You will play a pivotal role in creating user-centric designs that align with business objectives and elevate customer experiences.
**Responsibilities**
- Manage design efforts for projects aimed at enhancing customer service through Playbook initiatives
- Organize and lead design workshops while collaborating with cross-functional teams and external partners
- Perform design reviews and update the design system to ensure consistency and quality
- Take charge of design responsibilities and guide the discovery process for new projects
- Handle minor design modifications and focus on stabilizing and maintaining ongoing projects
- Lead the initial commitment phase of design projects, making necessary r...
In this role, you will drive key design conversations, utilize Figma for fast prototyping, support user testing efforts, and establish a foundation for long-term implementation phases. You will play a pivotal role in creating user-centric designs that align with business objectives and elevate customer experiences.
**Responsibilities**
- Manage design efforts for projects aimed at enhancing customer service through Playbook initiatives
- Organize and lead design workshops while collaborating with cross-functional teams and external partners
- Perform design reviews and update the design system to ensure consistency and quality
- Take charge of design responsibilities and guide the discovery process for new projects
- Handle minor design modifications and focus on stabilizing and maintaining ongoing projects
- Lead the initial commitment phase of design projects, making necessary r...