Found Description
Elevate contact center solutions with TD in Toronto, Ontario, as a Technology Solutions Lead. Design and optimize technology strategies that meet business needs and enhance customer experiences.
In this senior role, you will oversee Contact Centre Technologies. Possessing over 10 years of expertise in call routing and Amazon Connect is crucial. You'll leverage strong communication skills to collaborate with stakeholders and ensure high reliability in contact center operations.
Key Responsibilities: • Create detailed solution designs for contact center technologies • Build and maintain Amazon Connect contact flows and profiles • Develop tailored routing strategies for customer interactions • Analyze call metrics for service improvement • Collaborate with stakeholders on scalable solutions
Requirements: • 10+ years in contact center technologies • Hands-on experience with Amazon Connect • Strong understanding of call routing logic • Familiarity with AWS service...
In this senior role, you will oversee Contact Centre Technologies. Possessing over 10 years of expertise in call routing and Amazon Connect is crucial. You'll leverage strong communication skills to collaborate with stakeholders and ensure high reliability in contact center operations.
Key Responsibilities: • Create detailed solution designs for contact center technologies • Build and maintain Amazon Connect contact flows and profiles • Develop tailored routing strategies for customer interactions • Analyze call metrics for service improvement • Collaborate with stakeholders on scalable solutions
Requirements: • 10+ years in contact center technologies • Hands-on experience with Amazon Connect • Strong understanding of call routing logic • Familiarity with AWS service...
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