Lead Technical Support in Field Services

Drive success in Field Services as a Lead Technical Support professional. Your role involves enhancing the operational efficiency of trackside equipment through strategic troubleshooting and performance tracking.

This position requires a depth of knowledge in electromechanical systems as you act as a key liaison among field service, quality, and engineering. With a proactive approach to service improvements, you will engage in software updates, performance monitoring, and effective communication, ensuring seamless operational support.

Key Responsibilities: • Track and analyze performance metrics for deployed equipment • Perform detailed diagnostics and repairs in the field • Manage software updates and firmware tracking • Document procedures and assist with training activities • Identify service improvement opportunities based on data

Requirements: • Over 4 years of support or related experience • Required technical qualifications include a high school diplom...