Lead Technical Account Manager (SC Security Clearance)

**Your role at Dynatrace**

+ Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values.
+ Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations.
+ Strategize on the overall technical objectives and long-term goals of the team.
+ Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint.
+ Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements.
+ Provide web-based training to user groups to support organizational adoption.
+ Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes.
+ Providing coaching to TAMs ...