Lead Technical Account Manager (Colombia)

What’s the opportunity?

We are looking for a Lead Technical Account Manager who can be responsible for managing all technical aspects of our relationship with our customers, being the first point of contact for upcoming merchants and leading a team to build the best solution that adapts to our merchant's needs. They will work closely with our Business Development, Account Management, Product and Software Development teams being highly merchant-focused on the daily basis.

What will I be doing?

• Provide top-quality technical service before, after and mainly during the onboarding of either new or existing customers into new markets, products or operations, helping to ensure customer satisfaction and strengthening customer relationships.
• Lead and mentor a team of Technical Account Managers, ensuring consistent and high-quality client service.
• Acquire excellent product and technical knowledge, to assess and guarantee the quality to our cu...