Found Description
Network Economic Service Ventures Philippines, Inc.
Posted on 06/22/2026
Responsibilities
Job Summary
The Support Lead isresponsible for overseeing the day-to-day operations of the Customer Supportteam, ensuring high-quality support delivery across multiple software products.This role will lead support process improvements, establish scalable support practices,monitor team performance, and drive initiatives that enhance customersatisfaction as the company and its SaaS products continue to grow.
KeyResponsibilities
- Lead, mentor, and develop a team ofSupport Specialists to ensure excellent customer service delivery.
- Provide coaching, guidance, andperformance feedback to team members.
- Manage workload distribution and ensuretimely resolution of support requests.
- Foster a customer-focused and continuousimprovement culture within the team.
Support Operations&...
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