Lead Support Engineer (Google Cloud Platform) (Guadalajara)

Lead Support EngineerWe are looking for a Lead Support Engineer to join our team.
In this role, you will leverage your expertise in Google Cloud Platform to provide exceptional support to our clients.
You will diagnose and resolve issues while maintaining high customer satisfaction standards.
If you're ready to take on a rewarding challenge, we encourage you to apply.ResponsibilitiesMaintain response and resolution speed as per service level objectivesEnsure high customer satisfaction scores while adhering to quality standardsUtilize troubleshooting tools to identify root causes of issues and provide assessmentsDocument classifications of problems and preventative measures for analysisFile issue reports to customer engineers and suggest code-level resolutionsManage community tasks as required by the businessHandle customer-specific architectural design requirements and provide solutionsFollow established notification and escalation proceduresCommunicate operational issue...