Lead Support Engineer (Google Cloud Platform) (Guadalajara)

Lead Support Engineer
We are looking for a
Lead Support Engineer
to join our team. In this role, you will leverage your expertise in Google Cloud Platform to provide exceptional support to our clients. You will diagnose and resolve issues while maintaining high customer satisfaction standards. If you're ready to take on a rewarding challenge, we encourage you to apply.
Responsibilities
Maintain response and resolution speed as per service level objectives
Ensure high customer satisfaction scores while adhering to quality standards
Utilize troubleshooting tools to identify root causes of issues and provide assessments
Document classifications of problems and preventative measures for analysis
File issue reports to customer engineers and suggest code-level resolutions
Manage community tasks as required by the business
Handle customer-specific architectural design requirements and provide solutions
Follow established notification and esca...