Found Description
Position
Lead Support Agent
Department
Student Support
Reports To
Senior Director of Operations
Direct Reports
Customer Support Agents (functional lead)
Schedule
Shift coverage incl. some evenings/weekends
Salary
$1,800 – $2,500 per month
Job Overview
The Lead Support Agent is an experienced, trusted member of our Student Support team who performs all Customer Support Agent duties and helps the rest of the team excel. You’ll work directly with students across email, phone, and text, train new recruits, set standards for outstanding support, and own the judgment calls on harder cases.
What You’ll Do
Everything a Customer Support Agent Does
- Handle student inquiries and requests across email, phone, and text—including course questions, guarantee claims, technical issues, billing, and account matters.
- Read each ticket in ful...