Lead Support Agent & Operations Leader

Q4 Inc. in Mexico is seeking a Lead Customer Support Agent to oversee daily support operations and manage case workflows. You will focus on monitoring case queues, resolving escalations, and ensuring quality assurance.

Successful candidates should have 2-3 years of experience in customer support, strong analytical and problem-solving skills, and the ability to coach team members effectively.

Join us to contribute to our mission of delivering exceptional customer experiences!