Lead Spa Supervisor Grand Rapids Location

Join The Woodhouse Day Spa team in Grand Rapids, Michigan, as a Lead Supervisor. This full-time position emphasizes luxury service and operational excellence in a vibrant spa environment.
In this role, you’ll oversee the spa's closing procedures while leading front desk and licensed staff. Your focus will be on enhancing guest experiences through exceptional service, clear communication, and effective management. Engaging with the community through marketing outreach is also a vital part of your responsibilities.
Key Responsibilities:
• Lock and secure the building after shifts
• Guide and support both desk and service teams
• Enhance guest experiences through proactive service
• Explain treatment options and products to clients
• Engage in community marketing efforts
Requirements:
• Strong communication and admin skills essential
• Quick adaptation to dynamic spa environment
• Experience with spa software and tools
• Attention to detail in all opera...