Found Description
Job Description
We are looking for a passionate and technically skilled Solution Engineer to be part of our SMBC Sales Support team for Freshservice. You will be instrumental in solving complex customer problems, designing tailored solutions — including AI-driven use cases built on Freddy AI and Agent Studio — and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes, and who are genuinely curious about applying AI to real customer problems rather than just talking about it.
Pre-Sales Engagement & Customer Solutions:
- Engage with SMB, mid-market customers to understand their business and technical challenges.
- Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept...