Found Description
Why This Role Is Important to Us
As Group IT continues strengthening its IT Service operating model, we are establishing dedicated ITIL Practice Ownership across the Group IT organization.
The Service Manager is responsible for managing assigned ITIL practices (Incident, Request, Change, Problem, Knowledge, Service Level) across Group IT. This role ensures standards are clearly defined, measurable, consistently applied, and continuously improved across all IT domains.
The role focuses on process management, service performance and continual improvement, supporting the Director of IT Service in building a predictable, structured, and scalable service model across Group IT.
What You Will Be Responsible For
ITIL Practice Management
- Incident Management
- Request Management
- Change Management
- Problem Management
- Knowledge Management
- Service Level Management
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