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Lead Service Desk Specialist

Epam

kazakhstan, kazakhstan, Kazakhstan Full-time February 25, 2026
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Description

Currently, we are looking for a Lead Service Desk Specialist to join our geo-distributed team in providing end-user support to EPAMs clients.

Currently, we support more than 20 clients across the globe, representing Healthcare, e-commerce, Retail, travel, technology, and other industries. Our team acts as a single point of contact for user requests and queries related to the applications and systems supported.


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Responsibilities

  • Lead multiple geo-distributed teams to deliver high-quality support service to clients
  • Major Incident Manager (MIM)
  • Provide day to day servant leadership, guidance, and coordination across teams
  • Supervise and review the work of team and handle customer complaints properly
  • Managing team performance, KPIs and SLAs-driven types of engagements to define and implement correction plans when needed

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    Found Details

    Locationkazakhstan, kazakhstan
    CountryKazakhstan
    TypeFull-time
    CategoryOther-General
    PostedFebruary 25, 2026

    About Epam

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    Epam

    kazakhstan, Kazakhstan

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