Found Description
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
Job Summary
The Senior Service Delivery Manager is responsible for managing day-to-day support of large-scale maintenance projects meeting customer requirements and service level agreements. The role ensures the team conducts health checks, application monitoring, handles customer queries, investigates incidents, resolves issues, and applies fixes. The Senior Service Delivery Manager ensures incidents are tracked and closed effectively. The role also supports the ...