Lead / Senior Service Designer, TradeNet

What the role is

TradeNet is Singapore’s key platform that enables businesses to import, export, and move goods through one of the world’s busiest ports, currently supporting 970 Billion in annual trade revenue. It connects traders, freight forwarders, customs officers, and multiple government agencies through a single, integrated system used for permit applications and regulatory approvals.

TradeNet is undergoing modernisation to evolve towards streamlining workflows, improving decision‑making processes for officers, and shaping the future of trade in Singapore.

As a Senior/Lead Service Designer, you will lead and shape end‑to‑end service journeys across multiple products that collectively support both internal and public users. You will drive service‑level thinking across workflows, stakeholders, and operational touchpoints, while also mentoring and growing designers to strengthen systems thinking within the team.

What you will be working on <...