Lead SaaS Support Engineer — Bug-Triage & Customer Delight

Mercor is seeking a Customer Support Specialist to join its Talent Success team in Bogotá, Colombia. This role involves assisting users with their inquiries and troubleshooting issues they encounter on our platform. A strong understanding of modern web applications and exceptional communication skills in English are essential.

Responsibilities include responding to support requests, investigating reported issues, and contributing to product enhancements. Candidates should have a technical background or relevant experience, particularly in SaaS environments.