Found Description
Become the face of FIKA's customer service as the Lead Retail Experience in Toronto, ON. Focused on store operations and team leadership, this role is crucial for seamless service delivery.
Your primary responsibilities will center around supervising staff, managing retail operations, and ensuring a clean and welcoming environment. This role involves both cash management and engaging customers for an exceptional shopping experience, plus your leadership will guide new staff through onboarding and ongoing training initiatives. Maintaining compliance and addressing complaints with care is essential.
Key Responsibilities:
• Manage store opening and closing, including alarms
• Assist customers with a high level of service
• Facilitate team member training and onboarding processes
• Ensure customer complaints are handled expertly
• Motivate the sales team to achieve targets
Requirements:
• 2 years of retail experience required
• High school diploma or GED neces...
Your primary responsibilities will center around supervising staff, managing retail operations, and ensuring a clean and welcoming environment. This role involves both cash management and engaging customers for an exceptional shopping experience, plus your leadership will guide new staff through onboarding and ongoing training initiatives. Maintaining compliance and addressing complaints with care is essential.
Key Responsibilities:
• Manage store opening and closing, including alarms
• Assist customers with a high level of service
• Facilitate team member training and onboarding processes
• Ensure customer complaints are handled expertly
• Motivate the sales team to achieve targets
Requirements:
• 2 years of retail experience required
• High school diploma or GED neces...