Lead Real-Time Performance Analyst

Sutherland is seeking a detail-oriented Lead-Real Time Analyst to join our dynamic operations team in Taguig, Philippines. You will be the expert voice on the floor, driving real-time performance excellence and ensuring that contractual KPIs are consistently met.

The ideal candidate has at least 2 years of real-time analyst experience, strong analytical skills, and the ability to mentor team members. This position encompasses monitoring performance, preparing detailed reports, and coaching staff for optimal service delivery.