Lead Real-Time Analyst: Performance & Insights Leader

Sutherland in Taguig, Philippines is seeking a detail-oriented and analytical Lead-Real Time Analyst to join our dynamic operations team. The role places you on the floor as the expert voice, driving real-time performance excellence and ensuring the team meets contractual KPIs.

You will combine analytical insight with collaborative leadership to support supervisors, mentor team members, and deliver actionable recommendations that optimize service delivery and overall efficiency.